The management of D’Amore & Lunardi considers it essential to integrate and apply a RISK-BASED THINKING approach to its policy, in order to understand the risks and opportunities associated with its Quality Management System.
To this end, D’Amore & Lunardi Spa maintains an active Integrated Management System (ISO 9001 and ISO 45001), with the aim of achieving full customer satisfaction through continuous improvements involving the company itself.
Senior management must demonstrate leadership and commitment to a customer-focused approach, ensuring that customer requirements and applicable statutory requirements are regularly identified, understood and met. Furthermore, risks and opportunities that may affect the conformity of products and services must be identified, and a focus on increasing customer satisfaction must be maintained.
With regard to the quality system, the following objectives have been set, which will be monitored through monthly data analysis:
- IMPROVEMENT OF STAFF TRAINING HOURS
- IMPROVEMENT OF TECHNICAL SUPPORT FOR CUSTOMER SERVICE
- PROPER HANDLING OF COMPLAINTS
- MONITORING OF CONTRACTUAL DELIVERIES
- THOROUGH CHECKS BEFORE DISPATCH
- DIGITISATION OF DOCUMENTATION
- SUPPLIER AUDITS
- MAINTENANCE OF A MAINTENANCE PROGRAMME
- COMPLIANCE WITH WORKPLACE SAFETY REGULATIONS
- ELIMINATION OF HAZARDS IN ACCORDANCE WITH ISO 45001
- ESTABLISHING A CARBON MANAGEMENT SYSTEM AIMED AT REDUCING EMISSIONS
- RESPONSIBLE WASTE MANAGEMENT
To ensure that these objectives are met, the management of D’Amore & Lunardi Spa sets out in detail, through the Management Review, the indicators for their assessment and measurement, as well as the improvement plans. The management assigns responsibility to the Technical and Quality Department, as per the published organisational chart, for implementing and maintaining compliance with all the requirements of the ISO 9001 standard.
Management is committed to eliminating the pay gap, eradicating gender-based discrimination and combating violence against women.
The Technical and Quality Department must monitor the performance of the system and procedures and take action to resolve any issues that arise.